Privacy Policy

Infinity Content Company Limited (บริษัท อินฟินิตี้ คอนเทนท์ จำกัด), operating as "8content" ("we", "our", or "us"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://8content.com, contact us, or use our digital services, including OmniConnect.

We may collect information you provide directly, such as your name, email address, phone number, company name, and project details when you fill out a contact form, send us an email, or communicate with us by phone or messaging apps. We may also automatically collect certain technical data when you visit our website, including your IP address, browser type, device information, pages visited, and referring URLs through cookies and similar technologies.

We use the information we collect to respond to inquiries, provide and improve our services, send project updates and proposals, analyze website usage, maintain security, comply with legal obligations, and communicate marketing information where you have consented or where permitted by law.

We do not sell your personal information. We may share data with trusted service providers who assist us in operating our website and delivering services (such as hosting, analytics, email, and advertising platforms), when required by law, or to protect our rights and the safety of others. All third parties are required to handle your data securely and only for the purposes we specify.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and measure site performance. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal requirements, resolve disputes, and enforce our agreements. Project-related communications are typically retained for the duration of the business relationship and a reasonable period thereafter.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Depending on applicable law, you may have the right to access, correct, delete, or restrict the processing of your personal data, withdraw consent, or request data portability. To exercise these rights, please contact us using the details below. We will respond within a reasonable timeframe. For more information about deletion rights, see: https://gdpr.eu/right-to-erasure/.

Our website may contain links to third-party websites, including client project previews and social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it promptly.

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact us at info@8content.com or 062 737 6663. Infinity Content Company Limited is based in Bangkok, Thailand.

The following sections explain how this policy applies to OmniConnect by 8content, our shared customer-support inbox, including connected messaging channels, WhatsApp history imports where supported, and AI-assisted replies.

OmniConnect is operated by Infinity Content Company Limited (บริษัท อินฟินิตี้ คอนเทนท์ จำกัด), Thailand. The company is the data controller for activities whose purposes and means it determines. For customer information that a business imports and uses in its workspace, OmniConnect processes information to provide the service according to that business's connections, settings, and instructions. Contact info@8content.com about personal information.

When a business authorizes a channel such as Facebook Messenger, Instagram, or WhatsApp, we may receive and store information made available through the authorized permissions and enabled features. This includes contact names, profile information, phone numbers and channel-specific identifiers; message content, conversation history, quoted messages, images, videos, audio, documents and associated file information; business account, Page, WhatsApp Business Account, connected-number, message and conversation identifiers; and timestamps, message direction, and delivery or read statuses provided by the channel.

We also process information business staff add, such as notes, tags, assignments and related customer-service records, together with connection authorization information and operational records needed for messaging, synchronization, troubleshooting and security.

We use this information to display and manage conversations, send and receive messages, maintain customer records, coordinate business staff, and provide the features the business selects. Media that the channel permits us to download may be copied into OmniConnect's file storage so it can be displayed and used within the service.

Where supported, Coexistence allows a business to authorize a connection between its WhatsApp Business App and OmniConnect and share contacts or conversation history through Meta's flow. Available imports depend on the account owner's authorization, the data Meta provides, and feature availability. Imported history may include inbound and outbound messages, media, and original message timestamps.

OmniConnect stores imported information in the business's workspace to display history and provide related features. Authorizing a history import is separate from enabling AI replies. Importing information does not mean that OmniConnect deletes the original information from the WhatsApp Business App or the account owner's device.

When a business enables an AI reply feature that uses OpenAI, OmniConnect may send the latest message, relevant conversation history, shop name, shop knowledge and staff notes used as context to OpenAI through its API to generate suggestions or replies according to the business's settings. This context may contain personal information entered by contacts or staff. The feature should not be used to provide information unnecessary for answering the request.

Connecting a communication channel does not automatically enable AI replies. Businesses manage this feature in their settings. Disabling the feature does not constitute a deletion request for information already processed.

We use DigitalOcean for hosting infrastructure, with the current primary server in Singapore, and OpenAI for AI features under the conditions above. Infrastructure and AI providers, including their subprocessors, may process information or provide support from other countries according to the relevant services and terms. The location of the primary server does not mean that every processing activity is confined to one country.

Our integration currently sends requests to OpenAI's global API endpoint. Regional storage and processing depend on the applicable service configuration and terms. This does not guarantee processing only in the United States or in the business's country. The providers publish further information about their subprocessors and processing locations. Connected platforms, including Meta and WhatsApp, also apply their own terms and privacy policies.

Removing a channel from OmniConnect or archiving a contact does not erase all previously stored conversations, media or other information. Revoking authorization with a channel provider is a separate action managed in that provider's account settings. Previously stored information remains subject to the Data Retention section of this policy and the deletion-request process below.

All users of OmniConnect may request deletion of their personal information. To request deletion of an account, workspace or personal information, email info@8content.com with the subject "OmniConnect data deletion request", the workspace name if known, and information that helps identify the account or records concerned. Do not send passwords or access tokens.

We may ask for information to verify the requester's identity or authority and clarify the scope of the request. A deletion request to OmniConnect does not automatically delete copies in the business's accounts, contact applications, recipients' devices, or connected providers' systems.